Feedback Management
Looking for a tool for stakeholder alignment, feature requests and roadmap planning
Offer deadline: 15 November · Status: Active · Budget: tbd
Offer deadline: 15/11/2021
Status: Active
Budget: tbd
Initial situation and use case
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We are an app and platform operator active in the German healthcare market. For our product development and stakeholder alignment, we need a SaaS tool that can be used to collect, evaluate, and plan ideas, feedback, and feature requests both internally and externally. The feedback management tool is intended to become the central hub for all product ideas and to transparently show the individual departments in our company and our stakeholders which features are currently in development or planned for the future.
Ideally, the tool has features such as voting, roadmapping, and Zendesk and Jira integrations. Additionally, it would be perfect to have an option to import and analyze reviews from the Apple and Google app stores.
We consider appropriate interfaces and import functions as well as easy usability (this requirement comes from product management) to be a given.
We would like to start working with the new partner for our feedback management immediately or at short notice!
Project information
Industry:
B2C/B2B – Health
Provider exclusion:
only GDPR-compliant providers
Project start:
immediately / as soon as possible
Budget:
tbd
City/Region:
Munich
Specifications for the feedback tool
Server requirements:
Cloud
Required features:
Product Roadmap
Changelog
Feedback board for feature requests with voting function
Clustering of issues and ideas
Incident Management
App Store integration for review analysis from the Apple App Store and the Google Play Store
Stakeholders:
Users and customers of our platform and apps
Cooperation partners
Investors
Marketing and sales
Product and web development
Number of users:
Pilot phase with 30 stakeholders, then gradual rollout to approx. 100-200 users
Feedback API:
An API interface or synchronization with Jira Server and Zendesk is desired.
Provider location:
Not relevant – support in Europe is an advantage
Language(s) in the backend:
German or English
Offer details
Offer components:
Technical documentation for our data protection and IT security
Prices for the options A) 30 users, B) 100 users and C) 200 users
References:
In addition to the components of the offer, we would like specific references and examples based on our requirements
Ideally, you show the collection and processing of reviews from your tool or a review system that works very well with your software
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