33 1/3 Questions you should ask yourself when testing marketing software
Finally, the time has come again: you get to test a new marketing software! So that you don’t overlook…
arTech stacks—i.e., the combination of individual MarTech solutions—are fundamentally changing how marketers work. New digital communication channels and state-of-the-art technologies optimize how different tools interact, with one shared goal: measurable, high-performing, and efficient marketing. In the midst of the MarTech jungle, however, it’s easy to feel overwhelmed. How do I even make the right decision when setting up a high-performing MarTech Stacks for my company? We’ll show you what solutions are available, what their pros and cons are, and how to find the right tools—suites or best of breed—for your marketing.
Let’s first take a look at what options are available in the MarTech space in general. Basically, two approaches to building a stack are distinguished: all-in-one suites vs. best of breed. With an all-in-one suite, you have a single platform that covers all (or a great many) sub-areas and functions you need for your marketing. With best of breed, on the other hand, you combine individual tools from different software providers into a bundle. And why “best of breed”? Simple—because each individual program is, of course, a top performer in its respective segment.
All-inclusive is exactly your thing? Then let’s start by looking at integrated suites. The following are among the advantages and disadvantages of an all-around solution:
A clear advantage of a full-stack suite is that the solution comes from a single source. This also means there are no issues integrating and connecting different software interfaces.
With an all-in-one solution, the time required to manage and get up to speed with different tools is eliminated.
Integrated suites are usually user-friendly and have a consistent look & feel.
All-in-one suites are relatively inflexible outside their internal cloud system. Imagine you’re not satisfied with a feature within the suite and want to replace it with a more effective tool. With an all-in-one solution, integrating other technologies is often quite tricky.
Due to their wide range of features, it often takes long implementation periods to get an integrated suite up and running successfully.
Do you prefer more flexibility? Then Best of Breed is probably more suitable for you. Even so, you should weigh up the pros and cons here as well:
By using different software providers, you benefit from greater flexibility and optimized functionality.
Individual tools are highly specialized and offer a broader (and usually better) range of functions in their respective area of application than integrated suites.
You buy state-of-the-art tools from market leaders who focus entirely on their core competence and continuously optimize their applications and add features.
Finding and managing individual best-of-breed tools can be very time-consuming, and it’s easy to get lost in the jungle of countless MarTech solutions.
Another disadvantage is the often time-consuming onboarding of new team members across the many different systems.
Implementing the various best-of-breed solutions gives many marketers a headache. For an efficient way of working, it is essential that they can be seamlessly integrated into all existing platforms and linked with one another—and it is precisely at this point that difficulties often arise.
With the pros and cons in mind, you’re probably now asking yourself which solution is the right one for building your MarTech stack and how best to organize it. Simple answer: It always depends on the individual case (yes, a cliché, but unfortunately it’s true). Both best-of-breed and integrated suites have advantages and disadvantages—what works for one may not work for another. Only you can decide which approach is best suited to your business.
But don’t worry—we wouldn’t be us if we didn’t still have a few tips and bits of guidance for you! That’s why we’ve put together a few questions to help you make the right decision between all-in-one suites and best-of-breed tools:
Which technologies are you currently using?
Analyze your current tool landscape and then carry out a cost-benefit analysis to check whether all systems are really needed or whether some are simply an unnecessary cost factor.
How technically savvy is your marketing team and the rest of your employees?
A tech start-up can handle combining interfaces better than many companies in other industries. Be honest: What do the technical skills in your team look like? Would, for example, administering many different tools overwhelm your team members?
Which functionalities are actually needed?
A thorough analysis of your use cases helps here.
What are your business goals?
Align your marketing with what your business wants to achieve in the short, medium, and long term. Which areas of the business do you want to grow in, and what is your content strategy?
What is your customer journey?
Ultimately, your customers decide whether the MarTech tools you use are fit for purpose. Are all touchpoints with your company positive for customers? Are you offering them a pleasant customer experience? If not, where does it hurt? Only once you can name the problem can you find a tool to solve it sustainably.
In conclusion: The MarTech industry will continue to grow rapidly in the future. More and more providers are entering the market and developing solutions for organizing, structuring, and optimizing MarTech stacks. If you know their advantages and disadvantages and keep a few guiding questions in mind, you’ll make the right choice for your marketing and your company too!
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Till Zier is CPO at Matchilla and, as a MarTech expert, reports in MatchZINE on news and trends in marketing, automation, analytics and data.
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