MarTech Audit – The inventory for your MarTech stack

Taking a critical look into the future is, of course, essential when it comes to corporate goals. Just as important is taking this look at your marketing technologies: Which tools are we actually using, how—and where are things not running smoothly? We’ll give you tips for your MarTech audit.

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t’s quite simple: in marketing, everything is constantly about optimization. Conversions, content, and of course technologies. To optimize, you first need to know the status quo and second, know where you want to go—what goal you want to optimize toward. When it comes to MarTech, that’s not so easy. You probably have a rough idea of where you want to go. But the status quo? Do you know which tools are actually in use? And whether their potential is being fully leveraged? Where are the gaps? A MarTech audit provides answers to these questions. You’ll learn how to conduct a MarTech audit and to what extent it helps you implement your goals in the following lines.

What does MarTech audit mean?

A MarTech audit is an inventory of all current marketing technologies that are currently being used in your company. But old and forgotten tools can also be identified in this process and discontinued or reactivated. This checks whether the MarTech stack, with all its applications and processes, meets current standards and supports the company’s goals. 

Why is a MarTech audit important and future-proof?

For every company that uses marketing technologies, a MarTech audit makes sense – and therefore for every company that does marketing! Comprehensive MarTech stacks in particular are streamlined through an inventory and updated with efficiency in mind. Carrying it out regularly is important to ensure the tools and software deliver real value. Marketing technologies are meant to make the path toward company goals easier, but they can also hinder processes and strategies if used incorrectly. To prevent this, a MarTech audit highlights gaps, overlaps, and areas for improvement. This not only saves a company financial resources by removing unnecessary technologies. It also ensures that the applications and functions contribute to your overall business and marketing goals.

How often should you conduct a MarTech audit?

Of course, there is no one-size-fits-all answer to this question. How often you should conduct a MarTech audit primarily depends on the complexity of your MarTech stack. For companies with a small MarTech stack, it is recommended to take inventory every one to two years. A MarTech audit is particularly useful during periods when a large number of new tools and applications are being introduced. Larger companies should review the status quo of their marketing technologies once or twice a year, especially if the MarTech stack is correspondingly extensive.

How to Conduct a MarTech Audit: 5 Steps for Taking Stock

A MarTech audit only makes sense if it is carried out correctly. We explain how to do this successfully in these 5 steps:

Step 1: Define the goal

The be-all and end-all of a successful MarTech audit is defining the technical requirements and business objectives. The MarTech stack should be aligned with these, while remaining as lean and clear as possible. Make sure to not only include existing business objectives, but also consider current developments. Contact persons from different departments can provide the best input here to review the practical use of all tools and software. This allows both shared and department-specific goals to be set, incorporating all perspectives and requirements.

Step 2: Get an overview

To know where gaps or redundancies occur, an inventory of all technologies must first be taken. This includes applications for SEO, paid and owned media, marketing analytics, user experience, email marketing, marketing automation, Data-Tools and much more. In this step, actual usage is also reviewed to identify where the MarTech stack can be consolidated. To do this, you check which technologies are already integrated with each other and which run independently of one another. 

Step 3: Identify gaps and overlaps

In the third step, you can now determine where technological solutions or upgrades are missing in the MarTech stack, which systems are redundant, and where integration would be helpful. Most companies use too many applications without fully leveraging their areas of use. This makes it quick to see whether software and tools with comparable functions are in use. Perhaps your company also uses different software that can be combined in a new MarTech solution. Taking a look at current technological innovations is definitely recommended here, so that your MarTech audit is up to date.

Step 4: Identify necessary adjustments

In step 1 of the MarTech audit, the different departments are already involved, and in the fourth step, employee input is also essential. Because now it’s about the actual changes: Which platforms are even in use? What are the respective strengths and weaknesses? How often are the respective applications used, and how expensive are they? At the same time, the question also arises as to whether they are compatible with the company’s goals and how high the return on investment (ROI) of each platform is.

Step 5: Stay up to date

A single MarTech audit may be useful, but regular execution is what ensures success. Because not only do marketing technologies change, but so do the company’s goals along with social and economic requirements.

Zitat: "Bei einem MarTech Audit solltest du nicht ausschließlich auf die Technologien schauen."

These 4 mistakes you should avoid in a MarTech audit

How successful a MarTech audit is depends both on the complexity of the stack and on the team’s experience. To ensure the efficiency of the inventory, you should avoid the following mistakes:

Sole focus on technology

With all the tools and applications, it’s easy to forget that the processes and people who work with these technologies are also important. New applications should match the skills and knowledge within the team so they can be learned easily. At the same time, you should consider existing workflows and needs that may be changed or impacted by new technologies.

Lack of involvement of all stakeholders

Even if a MarTech audit primarily focuses on the company’s objectives, on a practical level the interests of all relevant stakeholders must be taken into account. This includes not only the marketing team, but also IT and Sales. If you fail to include the perspectives of all stakeholder groups, not all potential for improvement will be uncovered.

Inadequate data protection and data security

In today’s data-driven world, data protection and data security are of paramount importance. Every new and existing MarTech element should be reviewed for security and compliance measures to ensure that legal and corporate policies are adhered to.

Excessive focus on costs

While the costs of new acquisitions do play a role in a company’s economic success, a MarTech audit should primarily focus on the ROI of each application rather than the total costs incurred. If those costs are the focus, crucial factors such as usability and scalability—along with the achievement of business objectives—are neglected.

A successful MarTech audit requires the courage to embrace change

Parting with beloved tools and applications is not always easy. But just because something has been in use for a long time does not automatically mean it is the best solution. Far too often, processes and workflows suffer when change fails to happen. And employee motivation is affected by missing updates and inefficient workflows. However, if all stakeholders are taken into account to an appropriate extent, misguided nostalgia for old applications and processes is quickly replaced by a willingness to change.

Are you still looking for a suitable MarTech solution?

Have you conducted a MarTech audit and identified a gap in your MarTech stack? Or are you looking for specific software for your marketing even without a MarTech audit? Via Matchilla’s matching platform, you can quickly and easily find exactly the MarTech software that fits your needs.

How does it work? With our matching process. Sign up on the platform for free now and start a match request. In your Matchboard, you will then be presented with the most relevant providers that match your specifications. The entire matching process is free of charge and non-binding for you.

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About the author

Till Zier is CPO at Matchilla and, as a MarTech expert, reports in the MatchZINE about news and trends in marketing, automation, analytics, and data.

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