Digital Adoption Software – B2B
Looking for a privacy-compliant digital adoption platform for B2B marketers
Offer deadline: 28 February · Status: Matched · Budget: n/a
Offer deadline: 28.02.
Budget: n/a
Match process
Initial situation and use case for the adoption solution
We are a German IT company with over 450 employees. Our software has been established in the market for many years and is used by various stakeholders at our customers. We communicate with the users of our platform in over 27 languages.
To make the use of our software as support-free as possible, we would like to optimize, among other things, onboarding for new customers and the integration of new features for existing customers in the future via a Digital Adoption Platform. Our idea is to provide an avatar to help—something like “Clippy” (Microsoft help).
For our use case, the feature set of the platform “WalkMe” is a good fit. However, the topic of data protection is of high importance in our company. For this reason, we are looking for a GDPR-compliant solution including an individual server provision: the installation of the platform should, if possible, be on-premise.
The feasibility of our desired technical requirements is our top priority. Please outline this point with corresponding options in your match proposal.
Match information
Industry:
B2B IT software
Vendor exclusion:
Compliance with German data protection regulations (GDPR)
Project start:
Q3
Budget:
n/a
Project budget type:
monthly
Technical specifications
Server requirements:
On-premise (cloud version only possible if applicable)
Required features:
Customer onboarding
Customer education (for new features)
Step-by-step guides
Recording click paths
Displaying messages, inserting links
Easy to use (no programming skills required)
Dashboard, analytics
Number of users:
Our platform is actively and regularly used by around 100,000 users; the “Guide” should be available to all users
Quotation requirements
International communication:
German
English
Required quote contents:
Offer as an on-premise solution (optionally as a cloud solution)
References for B2B; preferably concrete customer examples
Information on technical and data protection documentation
Test access to the software
The matching process for this request is
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